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Open Position: Customer Service Representative Responsibilities:   

Open Position: Customer Service Representative Responsibilities:
Open Position: Customer Service Representative Responsibilities:

- Respond to customer service tickets through support portal remaining cordial and helpful.
- Interact with customers through phone calls as necessary....
- Recognize patterns from customers on repeated product issues to share with engineers.
- Maintain EMAX USA's professional brand image with consumers in daily interactions.
- Maintain the website Knowledge Base with relevant, up-to-date information and tips.
- Assist with technical writing of User Manuals and product documents as necessary.
- Collaborate with International Branch in sharing relevant information. Requirements:
- At least one year customer service related experience
- Strong written and verbal communication skills
- Self-starter with time management skills and ability to see a support ticket from start to finish.
- Willingness to collaborate and work cordially with others (we're a small team!)
- Be well informed on the FPV industry and stays up to date on trends
- Solid grasp of industry software e.g. Betaflight, BlHeli
- Be familiar with other emerging software e.g. JESC, Silverware, etc. Location:
- Must be able to commute to office located in Orange County, Southern California. To apply, send resume to
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Published Date:6/5/2020 9:31:05 PM    From:Facebook   

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